Recent Posts

3 Reasons To Add Mold Coverage to Your Pollution Liability Policy

4/15/2019 (Permalink)

Commercial 3 Reasons To Add Mold Coverage to Your Pollution Liability Policy Mold damage will often require the work of a mold remediation service.

When you are taking out insurance for your Manchester, MO business, you might wonder if you really need to add mold coverage to your Pollution Liability policy. While it may seem unnecessary, it can be a good idea to have it added. Here are a few reasons why.

1. Mold Is a Common Problem

Mold is everywhere. There are numerous species of mold that can be found both indoors and outdoors. Because of this, you can find mold growing in many buildings. If you do not have coverage, it is likely that any mold insurance claims you make could be denied.

2. Mold Coverage Is Often Limited

While there are some circumstances in which you may be able to file a mold claim under your general insurance, this is not always the case. Even if the claim is approved, the extent of repairs or remediation that your insurance company is willing to pay for can be very limited. If the cause of the damage does not fall under a covered peril, then they may not cover any work at all.

3. Mold Can Cause a Lot of Damage

Because mold spores can spread extremely quickly in the right conditions, it is possible that your building could suffer a lot of damage in a short amount of time. Mold can find a home inside of your walls before you’ve even noticed it. If you start to see a growth forming, it is possible that there is much more hidden where you cannot see it. It can also spread to carpets and fabrics which may then need to be replaced. If your mold insurance claims are not approved, it can be very costly to have repairs done.

Mold damage will often require the work of a mold remediation service. Adding mold coverage will make it easier for you to make mold insurance claims and can save you quite a bit of money in the long run.

Welcome to the Team, Kelly!

4/11/2019 (Permalink)

It’s possible you may already know, but the Thole and Lang family SERVPRO’s just added an accomplished member to the team.

Kelly Kordick, of Iowa and Arizona fame, is joining the team as our Manager of Marketing.

Kelly comes with 9 years of experience from an Arizona SERVPRO where she was a meaningful and important part of that team.

During her years in Arizona Kelly established herself as a professional and a major team contributor. Everything that Kelly has accomplished she’s earned herself. She started in the SERVPRO world as a SMR and over time worked herself into the Sales and Marketing Manager role where she continued to thrive.

She has substantial experience in Storm response having been a Storm Team estimator for multiple disasters including Hurricane Sandy and the 2016 Boulder Floods.

Kelly brings a lot to the table and has the skills and that certain “know-how” to help our franchises reach greater heights of success — in other words, 2019 is going to be a good year.

We are proud and excited to have Kelly on the team and we are looking forward to what the future brings.

Thanks for joining me in welcoming Kelly to the team.

-Team Thole and Lang

Disaster Recovery Teams Assist Local Franchises in Large Loss Situations

3/27/2019 (Permalink)

Why SERVPRO Disaster Recovery Teams Assist Local Franchises in Large Loss Situations The Disaster Recovery Teams make every effort to support the local franchises.

Disaster Recovery Teams Assist Local Franchises In Large Loss Situations

There is one group of professional water remediation specialists that is well known for it “Faster to any disaster” responses within big cities and small towns of the United States and Canada. But did you know that SERVPRO also has a large loss response program that activates its own Disaster Recovery Teams? These teams are made up of technicians from unaffected franchises to go to communities where major storms or flooding have hit. They helped following 2012’s Hurricane Sandy, for instance, to assess and mitigate situations where the catastrophic loss occurred on a large scale, and they can help the people of Chesterfield, MO as well, should it ever be needed.

Falling victim to storm damage may make business owners feel that all is lost. They may not even know where to start, or whether it is possible to recover from such devastation. SERVPRO teams assist hundreds of overburdened local franchises in the affected areas in order to reach hundreds of more businesses quickly.

What SERVPRO Disaster Recovery Teams Offer:

  • They educate about how to stay safe around contaminated water from flooding and what can reasonably be done while waiting for professionals.
  • They reach many more businesses that may otherwise have to wait.
  • As a preferred provider, the teams can consult in the process of filing catastrophic losses with insurance companies.

Educating people about the difference between clean, gray and black water and their health and safety implications is a priority, as is recommending things that may need to be done while waiting for help. Wearing protective clothing around floodwater and debris, and keeping people out of any seriously compromised structures may also be advised.

Filing for coverage following storm damage is something that a professional water damage restoration company is trained to do and want both the business owner and the insurance company to be satisfied with services rendered. The Disaster Recovery Teams make every effort to support the local franchises in Chesterfield, MO in reaching the many catastrophic loss situations that accompany a major storm system or rising floodwaters.

3 Reasons a Water Heater May Make Noise

3/23/2019 (Permalink)

Water Damage 3 Reasons a Water Heater May Make Noise In many cases, especially with heaters that have been in use for a while, settlement can get into the unit and settle.

3 Reasons a Water Heater May Make Noise

Most Manchester, MO homes have a water heater. One common occurrence that seems to happen with these units are a variety of unusual sounds. Fortunately, in most cases these sounds can be easily explained. Many professional restoration services agree that the following could cause sounds from a heater, and suggest looking for potential problems before you experience a break resulting in water damage.

1. Sediment Inside the Unit

In many cases, especially with heaters that have been in use for a while, settlement can get into the unit and settle. As this material is stirred, or in some cases as water is pushed through deposits, noises make can occur. A professional can perform a water heater flush to help correct this problem.

2. A Loose Heating Element

Another source of sound from your water heater could be the fact that the heating element isn't fully secured. As water moves around the tank it can cause vibrations in the element which can lead to a possible humming sound. Calling a professional to properly tighten the heating element may help to correct the problem.

3. Improperly Opened Valve

One noise common to water heaters is a high-pitched whistling type sound. In many cases this is caused when water is forced through a partially open valve, much the way steam tries to escape through the tiny opening in a teapot. In many cases you can look at your heater to ensure that all the valves are properly open in order to correct the sound.

When inspecting your water heater for the source of any unusual noises, try looking to see if there is an improperly open valve, a loose heating element, or any sediment inside the unit. The professional can perform a flush of your heating unit in order to clean out any of the elements, as well as replace or repair any damage parts.

SERVPRO in St. Louis helps make a difference in Kenya

3/13/2019 (Permalink)

SERVPRO of Northwest St. Louis County is excited to be a part of helping children in Kenya. 

Kevin and Rachel Thole, along with others decided to pursue buying land and constructing a building for 18 children. With this facility there are opportunities to provide ongoing support and resources. This has been an incredible opportunity to serve and help so many in need. 

Visit and learn how you can be a part of the mission to change lives and make an impact. 

Preventing and Controlling Mold Growth in Home

3/5/2019 (Permalink)

Why SERVPRO Preventing and Controlling Mold Growth in Home Prevention is the best way to avoid large-scale mold damage in your home.

Preventing And Controlling Mold Growth In Home

Mold exists everywhere. It's in the air, in the soil, and on surfaces you touch every day. When you walk into your home, you're almost certainly carrying new spores into the house. Although molds have existed on earth for millions of years, you probably don't want to encourage their growth in your own home. Naturally, you'll worry about cleaning up water damage, but for the best protection, you need to know where it's likely to develop into colonies, how to prevent mold growth, and how to treat existing colonies.


Any moist, warm corner could be home for a new colony of mold. You may be vigilant about cleaning up spills but unaware of the mold growing under the bathroom sink. Some other common hiding spots include the following:

  • Lint traps and drip trays
  • Chimneys
  • Air conditioners
  • Under laminate flooring

A burst pipe in the basement attracts a lot of attention and cleanup, but a sweaty concrete crawlspace is as susceptible to water damage and the growth of mold.


Fortunately, there are some straightforward mold prevention steps you can take without too much time and effort:

  • Reducing levels of humidity
  • Fixing leaky windows, pipes, and roofs
  • Cleaning and drying any area affected by moisture
  • Increasing ventilation in vulnerable rooms, such as the laundry and bathroom

Prevention is the best way to avoid large-scale mold damage in your home.


When you do find mold growth in the home, you have two choices to resolve the problem. You can either clean it up yourself or you can contact mold remediation professionals. According to the CDC, if the affected area is less than ten square feet and if you cannot smell the mold, you can do the cleanup yourself. Otherwise, you should contact professionals.

Remember to reduce humidity, check out-of-the-way spots, and complete routine home maintenance to protect your Chesterfield, MO home and family from mold and water damage. Your work today could prevent expensive repairs tomorrow.

How Do Experts Restore a Residence After a Fire?

2/18/2019 (Permalink)

Why SERVPRO How Do Experts Restore a Residence After a Fire? Fire mitigation in a Chesterfield, MO residence

A fire may result in minor to severe damage at a residence in Chesterfield, MO. Homeowners should contact mitigation and restoration experts as soon as possible and schedule a consultation to prevent damage from worsening. Mitigation can begin after the assessment. A one-stop fire restoration company can support homeowners throughout the damage remediation process.


After a fire has been extinguished, homeowners should contact damage mitigation and restoration specialists and arrange for a home visit. Experts can identify which of the following cleaning and rebuilding services will be necessary:

  • Fire restoration
  • Smoke remediation
  • Water damage cleanup

A mitigation and restoration company can provide all of these services. Experts should be able to provide a verbal briefing within eight hours and follow up with an estimate and timeline. 


Mitigation will start with damage cleanup and may include preparatory measures for a fire rebuild. Professionals are likely to take the following measures:

  • Extracting any standing water from extinguishing efforts
  • Tearing out damaged building materials
  • Disposing of damaged contents
  • Cleaning and disinfecting

All of these steps can clear the way for a successful restoration once the affected area is dry. Professionals may provide additional ventilation or dehumidifiers to accelerate the drying process.


The final stage of fire damage remediation involves rebuilding services. Restoration professionals may replace any torn out materials and take additional measures to prevent smoke damage from surfacing on repainted walls. Cleaned contents can be returned to the location once this phase is complete.

All of these stages are necessary to complete a fire restoration project. For the best results, homeowners should rely on experienced professionals in Chesterfield, MO. Experts can accurately assess damage, ensure that mitigation is handled properly and complete a fire rebuild. An all-in-one mitigation and restoration company can complete this process as quickly as possible and will stand by the quality of all work done.

Water Cleanup After Flood Damage

2/18/2019 (Permalink)

Storm Damage Water Cleanup After Flood Damage Air movers drying floor and drywall area

Water Damage Restoration After Flood

If you have water in your home, what could be the results of the water damage? If you have flood damage that has left you with water in your business, what can you do? Mitigation of the water cleanup is of the utmost importance if you ever want to succeed in a water damage restoration. Here are some tips to keep safe and get to the drying with air movement as quickly as possible.

Safety First

Safety should be your first thought if the water in your home is causing serious water damage. Any electricity should be shut off to avoid any electrocution. If flood damage has left water in your business, evacuate anyone quickly. Customers should not be present during the water cleanup phase.


When removing items with water damage, be aware that they are full of water and heavy. Mitigation is important but keeping your safety is a higher priority. You can easily strain yourself while moving an object full of water in your home. Products ruined by water in your business may need to be saved to show your insurance company.

Water Cleanup

Your water cleanup project requires the use of different tools depending on how much water damage has been done. A pump, a shop vac, or a mop should be able to deal with any size problem including flood damage. Once you've removed as much water as you can, you can begin drying out the water damage.

Natural Air Movement

By opening up all of the doors and windows on a day that is not humid, you can use the air movement to speed up the drying process. If it is humid outside, you can turn on the air conditioner to help with drying. You can create much more air movement by using high-powered fans. These can be positioned as to aid the most areas of water in the home.

Water Damage Restoration

Water damage restoration can be completed once all the water has been removed and everything has finished drying. Mitigation can now be directed toward your water damage restoration project. If the water in your business has been cleaned sufficiently, you can open your doors back up to the public.

It isn't too complicated to try and fix flood damage yourself, but you may be happier that you called a company who deals with the mitigation of water damage, and the effects. After they stop the flood damage from causing any more problems you can likely hire them to do the water damage restoration that will make you place look new again. Contact someone as soon as you see any water damage in your home. Visit for more information on water damage.

5 Essential Disaster Preparation Steps To Take To Secure Your Company

2/11/2019 (Permalink)

Storm Damage 5 Essential Disaster Preparation Steps To Take To Secure Your Company Contact your insurance agent in Creve Coeur, MO

Five Essential Disaster Preparedness Steps

If a disaster ever strikes your company in Creve Coeur, MO, having a plan in place will make it much easier for your business to recover. In the event of an emergency, your employees and customers will be counting on you to quickly get back in business. Be proactive in securing your business by taking these five essential disaster preparedness steps.

1. Identify Potential Threats

This first step in preparing your company for a potential disaster is to identify what types of disasters are likely to affect your company. While some threats, like an active shooter or gas leak can happen anywhere, natural disasters like tornadoes and hurricanes are specific to different regions.

2. Develop an Action Plan

Develop a business preparedness plan for the different types of disasters you have identified. While evacuation might be appropriate for some events, others might call for a different line of action. Develop plans for each of the major scenarios, educate your employees, and perform drills regularly.

3. Prepare Ahead Financially

It is a good idea to set aside an emergency budget for disaster preparedness that can be used to help your business recover in the case of a catastrophe. If you are not prepared financially for the event, it may delay the recovery process or put you in a rough spot.

4. Know Insurance Coverage

It is extremely important you know what your insurance covers for different types of emergencies. Depending on what kinds of disasters you identified as a threat, you might need to add an extra disaster coverage policy onto your plan.

5. Have a Restoration Company in Mind

Make the recovery process a lot easier on the day a disaster strikes by already completing your research on what restoration company offers the services you need and which emergencies are covered by your insurance ahead of time.

Practice disaster preparedness in your workplace to ensure that if a disaster does strike, you’ll already know exactly what steps to take to protect your employees and start the recovery process!

What Should Be Thrown Away After a Fire?

2/5/2019 (Permalink)

Fire Damage What Should Be Thrown Away After a Fire? Fire damage in Maryland Heights, MO

What Should Be Thrown Away After a Fire?

When it comes to a house fire, a lot of people only think about the charring and destruction caused by flames. Even small fires that don’t completely destroy your home in Maryland Heights, MO can cause a lot of damage from smoke alone. It’s hard to know what you can keep and what you should throw away when your belongings have been exposed to:

  • Fire
  • Smoke
  • Heat
  • Soot
  • Water 

So, what should you throw away after a fire? That really comes down to your personal safety, which can be divided into two categories: things you eat and things you put on your body.

Things You Eat

You may think that food and drink would be safe to consume if it remained sealed during a fire, but smoke can permeate packaging, and heat can alter the contents inside the package. You don’t want to risk putting anything in your body if it was near a fire, heat or smoke. That includes:

  • Food
  • Medication

Sometimes, food in the refrigerator is spared from the smoke and high heat, but remember to make sure the food wasn’t sitting for more than two hours at a temperature of 40 degrees or more. If it was, throw it out!

Things You Use on Your Body

There are many products people use that may have an impact through body contact or absorption. Here are some things you should throw away if they were exposed to heat, smoke, soot or fire.

  • Toiletries
  • Cosmetics

Charred clothing should be thrown out since it would come in contact with your skin, but you may be able to salvage some smoke-damaged clothing through washing or dry-cleaning. 

When you have fire damage in your home, you can get help from fire restoration experts that will guide you through the cleanup and restoration process. Make sure you use extreme caution and throw out the items highlighted here if they have been exposed to smoke, soot, heat or water from the firefight.