Recent Storm Damage Posts

How To Mitigate Mold Damage After a Flood

10/3/2018 (Permalink)

Storm Damage How To Mitigate Mold Damage After a Flood Removing moisture with a dehumidifier in Creve Coeur, MO

A home flood is a big problem all on its own. You have a lot of water to remove and many things to clean just to be able to use the space again. If you don't get the problem fixed quickly, though, you may have an additional problem on your hands. Mold growth can occur in as little as 24 hours after a storm floods your home. The best way to deal with mold is to prevent it, but if your home in Creve Coeur, MO, does start to grow fungus, there are also ways to get rid of it.

Prevention

To prevent mold, you need to dry it out quickly. Water remediation experts may be able to come to your home the same day you call, but even if they can't, you can begin to complete tasks to minimize the excess moisture and bacteria that could lead to mold:

  • Siphon standing water out of area
  • Use dehumidifiers to remove moisture from the air
  • Remove wet items from home
  • Rip out wet carpet and carpet pads
  • Tear down waterlogged drywall and dispose of damp insulation

If the damage is extensive, parts of your home may show signs of mold growth by the time you are able to get to them, but you are more likely to arrest the problem at its onset if you go ahead and get the mitigation process started.

Solution

Once your home has a mold problem, it is imperative that certified mitigation specialists handle it. They have the tools to test for mold so that they can pinpoint the exact type of mold and its level of concentration in the air. They have the training necessary to take care of the problem completely. Mold is one problem you definitely don't want to see again.

When your home floods, mold growth can happen in as little as a day's time. Fast mitigation is the key to either minimizing the damage it causes or preventing it altogether.

Must-haves for Every Company’s First-aid Kit

8/28/2018 (Permalink)

Storm Damage Must-haves for Every Company’s First-aid Kit Storm damage in Creve Coeur, MO

As a business owner, you’re focused on running your company efficiently, making profits, and meeting customers’ needs. But you also have a responsibility for the well-being and safety of your employees. One of the easiest ways to prepare for emergencies is to assemble a first-aid kit. If you don’t currently have one of these in your Creve Coeur, MO, office, it’s time to get some supplies together and place one in a prominent area.

Bandages

One of the most common injuries people suffer at work is a cut. This can happen regardless of the type of work you do. Even in a traditional office setting, a person could cut his or her hand on simple supplies or equipment. Appropriate bandages can control bleeding.

  • Have bandages in your kit of all shapes and sizes.
  • Make sure you have waterproof bandages in your kit as well.
  • As these may go fast, make sure you replace them as people use them.

Gauze Pads

Gauze pads are for more serious bleeding than typical bandages may be able to handle. The pads in your first aid kit should be at least 4 by 4 inches. In addition, it’s wise to have a few larger gauze pads (8 by 10 inches) for larger cuts such as those on the arm, leg or abdomen.

Antiseptic Wipes

Before apply gauze or a bandage to a cut, you should clean it with an antiseptic wipe. This will help reduce the risk of infection.

Blanket

Serious injuries could send a person into shock. Make sure you’ve got a blanket in your emergency kit to help calm the person and help with blood flow.

Gloves

Don’t attend to any wounds without first putting on a pair of latex gloves. Make sure you’ve got an ample supply in your kit.

It’s simple to put together a good first-aid kit. Make sure your employees know where it is, and stock it with these supplies.

Clearing Drains and Gutters Before a Flood

7/23/2018 (Permalink)

Before flooding hits Maryland Heights, MO you have the power to take action and lessen potential harm to your home. It is especially important to ensure excess water can easily drain away in a storm. At any time of year, leaves and debris can pile up in gutters and on top of storm drains, so be sure to always keep them clean. Following these simple steps while the sky is still clear can help prevent the worst of future flood damage.

1. Twice a year, clean your gutters. This approach is a great way to avoid severe flooding. Each spring and fall, remove the covers from dry gutters. Put on gloves, and use your hands or a small tool to brush away debris. With your hose, run water through the cleared gutter to confirm uninterrupted flow. Don’t forget to rake up leaves and debris and put them in a proper container when you’re done.

2. Practice other gutter etiquette. This includes fixing leaky gutters, either yourself or with the help of a professional. You should also direct gutter downspouts away from your foundation and your neighbors’ properties.

3. Keep leaves and sticks in a yard waste bin. Yard debris left lying loose on your land can quickly end up in drains. This will exacerbate any flooding caused by a storm and lead to more problems in the long run.

4. Take time to check storm drains for debris piled on top. If you notice leaves and debris lying on the surface of storm drains, act rapidly to remove them with a rake or broom. As always, put everything you collect into a yard waste bin or other container.

Storm damage in Maryland Heights, MO often includes floods, one of the worst disasters that can strike your home. In addition to taking smart steps after a flood, such as calling restoration professionals, use the above list now to keep gutters and drains clear and ready to do their job in a storm. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage. 

Tips for Preparing for the Next Big Storm

6/15/2018 (Permalink)

Hurricanes, tornadoes, or even thunderstorms can cause major damage to your business. Flood water can soak into personal belongings, which can cause mold and destroy electronics. Violent wind can cause debris to break windows or damage roofs. This damage can have long-lasting effects that prevent your St. Louis, MO business from getting back up and running after a natural disaster. However, these tips could help mitigate the damage.

Storm Tip One: Scope Your Area

Making sure that your building is prepared for a storm is one of the best proactive moves that you can make to prevent damage. One way of doing this is surveying your building and its surrounding areas for objects that could cause damage:

• Overgrown tree branches
• Loose roof shingles or tiles
• Unsupported trusses or beams

Keeping maintenance up to date may help the restoration process move along more quickly.

Storm Tip Two: Prepare for the Storm Itself

In addition to flying debris, storms can cause water damage to commercial buildings. Along with causing damage to carpet, walls, and upholstery, flood water can wreak havoc on a company’s electrical system. There are some things you can do to prevent this:

• Back up any crucial data onto an external hard drive or data cloud.
• Unplug all electronic devices and move them onto a higher floor.
• Never enter a flooded building if you suspect there is a live electrical current.

Preventative measures could help to save valuable electronic equipment, along with time spent trying to get your business back to normal.

Storm Tip Three: Call a Professional

After a storm, flood water and debris can make for a disheartening sight. However, flood restoration experts can help to make the clean-up process as quick and painless as possible. They can help you by giving a professional inspection of the damage that the storm has caused, and begin a process of water extraction and dehumidification of your commercial building.

If you experience water damage at your commercial location, call in the experts. Their help, along with the right prevention, can provide a speedy recovery from a storm. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage. 

How To Recover From a Flood Without Insurance

4/16/2018 (Permalink)

Storm Damage How To Recover From a Flood Without Insurance Give SERVPRO a call if you experience flood damage in your home or business.

If you don't have flood insurance, you may have to pay out of pocket for repairs and restoration following a flood. Most standard homeowners' and renters' insurance policies do not include flood coverage; only approximately 12 percent of homeowners carry flood endorsements. However, if St. Louis, MO has been declared a federal disaster area, you also have the option to apply for FEMA grants.

A variety of federal grants are available if you register for federal disaster assistance:

• Rental payments: If your home is not habitable, you may be eligible for a grant to help you obtain temporary shelter. Renters may be eligible for one month of assistance, and homeowners may be able to obtain initial assistance for three months. This assistance may be extended beyond the initial period depending on the severity of flood damage.

• Home restoration: Apply for grants to restore your residence to safe, sanitary, and functional condition. This funding can either be used toward home repairs or the replacement of personal property that is not covered by flood insurance.

• Replacing property: You may be able to obtain grants to meet dental, funeral, medical, transportation or other serious disaster-related needs that are not covered by insurance or other governmental or nonprofit aid programs.

• Low-interest loans: The Small Business Association provides loans for residential losses not covered by insurance for up to $200,000 for primary residences and $40,000 for personal property, including renters' losses. Interest on these loans can be as low as 1.75 percent annually for a 30-year period.

Other options offered by FEMA in some disaster areas or regions situated on a flood plane include crisis and legal counseling, assistance with filing casualty losses on taxes, extended tax deadlines, and veterans' benefits. If you do not have flood insurance, you should find out whether grants cover some of the expense of a certified storm disaster remediation service.
Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage. 

How To Prevent Ice Dams

3/14/2018 (Permalink)

Every winter, if you live in a snowy area, your buildings are prone to hanging icicles and snowy roofs. While this may seem harmless, an ice dam is not. An ice dam is caused when the roof warms, melting the ice. Icicles and snow push the water back. Given the damage ice dams can cause, it is best to know how to prevent this from occurring.

1. Roof Ventilation

When you have appropriate attic ventilation, the cold air will flush out the warmer air. When it comes to proper aeriation, you will need about one square foot of ventilation per 300 square feet. This is at a minimum. Also, keep in mind that the shape of your roof can determine the sort of ventilation you need. One tip to remember is that it’s very difficult to have too much.

2. Attic Insulation

Not only will insulation help keep the heat in your business, but it will keep your roof from warming and causing ice to melt prematurely. With insulation, you should have at least 12 to 14 inches in your attic space. If you have less than eight inches, it is time to add more. In order to avoid too many gaps in your insulation, keep professionals in mind.

3. No Attic Bypasses

Did you know that a lot of the warm air in your home escapes through the attic? If you have unblocked walls, cracks in the fixtures, open plumbing or gaps in the drywall, you could be at risk of warm air escaping. When it rises, it can then leave through the attic and go straight through your roof. The best things you can do about air leaks are try to plug them with calking or rake your insulation. Heat tape or heat chord can also be used to keep an ice dam from forming.

Ice dams can lead to extensive damage in homes throughout the winter. The water can leak back into your business. This can lead to softening roofs, loose shingles and even mold. These tips should help keep your St. Louis, MO business safe from water damage. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on commercial storm damage

What to Expect After Winter Storm Damage

1/24/2018 (Permalink)

After a winter storm in St Louis, MO you may be at a loss. If your home has been damaged, you may be unsure of where to go from there. The best defense against storm damage is to be prepared in advance, and information is key. From water removal to what you may need to tear out, here are four steps to follow after water damage from a storm:

1. Extract Water

First and foremost, following a winter storm that has resulted in flooding, you need to extract the water. You can utilize the help of a professional service to remove the water from your home so that you can begin the storm restoration.

2. Tear Out Wet Contents

Wet materials cannot stay in your home. Mold grows quickly. Within the first couple days, you could have a serious mold situation on your hands. To avoid that or to guarantee that it doesn’t get worse, you should remove all wet contents as quickly as possible. This could be clothing, furniture or even drywall that is damaged beyond repair. Tear out anything that is wet and will not dry within the house.

3. Dry Out Flooded Area and Contents

You can lay out your contents in the sun to dry, while waiting for the inside of your home to dry up also. Inside, you can utilize fans and dehumidifiers to rid it of moisture. Most people prefer investing in a dehumidifier to help rid the inside of any extra moisture.

4. Restore Home

Once you tear out any of the furniture or components of the house that are damaged beyond repair, you can work on restoring your home.

While laying out the steps seems simple, dealing with an actual flood can be a challenge. With the help of a restoration specialist, you can clean and build your home back to the way it was quickly and efficiently. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage.

Two Dangerous Sources of Odor After a Flood

12/15/2017 (Permalink)

Two Dangerous Sources of Odor After a Flood

If your area is in danger of flooding, your primary concern is most likely water damage. But regardless of whether your property sustains any damage, you will likely return to discover another inconvenient reality of floods: odor. Some very unpleasant smells can set into your furniture, walls, and your entire business from the flood water. The odor should not be your only concern. You should also consider mold growth and sewage loss. Of course, the best thing you can do is find a reliable restoration company in St. Louis, Missouri so you already know who to call once the water level goes back down. A restoration company can handle not only damage repairs, but disinfecting and deodorization.

1. Mold Growing

The water from a flood can cause damage by itself, but it can also encourage mold to grow. In some cases, mold can get a foothold in as little as 24 or 48 hours after a flood. Additionally, certain kinds of mold growth can stay in your building for years, slowly weakening the wood, lowering the value, and producing bad odors. If you already smell something unpleasant in your commercial property, it may be necessary for you to hire professionals to eliminate the mold in your building.

2. Sewage Loss

In addition to mold growth, your business is in danger of being contaminated with bacteria after a flood. It is unfortunately a very real possibility that the sewage will back up during a flood. Clean water may pose a danger of growing mold, but sewage creates a worse possibility. Dirty water can contaminate your walls, floors, and belongings with dangerous bacteria. An unpleasant odor could be a sign that your building is contaminated and an extensive and thorough cleaning process is necessary. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on flood damage.

Steps in Professional Storm Remediation after a Storm

10/25/2017 (Permalink)


Steps in Professional Storm Remediation after a Storm

As harmful human activities continue to interfere with the natural stability of the ecosystem, disasters in the form of storm damage and hurricane damage have become a common phenomenon in different regions of the world. The most recent was Hurricane Harvey that hit Texas State hard. It was characterized by flooding in major cities and storm damage caused by the strong winds that hit the area. There are different forms of storm damage; roof damage, wind damage, river flooding and flooding, hail damage, ice damage, and ice damming as well as frozen pipes. It is crucial to engage experts to perform processes like professional storm remediation. They are also well versed with different kinds of home restoration procedures after a storm.

Flooding and River Flooding

Hurricanes, overflowing storm drains, torrential rains, or runoff ground water causes flooding. Excessive ground water and river flooding are mostly associated with hurricane damage and are very devastating. River flooding usually occurs in areas where homes and buildings are close to rivers or other water bodies. Flood water leaves lots of mud and contaminants and cleaning up can get very tacky.

Homeowners should hire professional home restoration services to clean up all household valuables and disinfect the area after river flooding. Water restoration experts also make necessary treatment processes where flood water has contaminated a home's sewer system.The home restoration experts may also conduct water restoration procedures where the ground water has contaminated the drinking water.

Hail Damage, Wind Damage, Hurricane Damage, and Roof Repair

Wind damage, hail damage, and hurricane damage are forms of storm damage that cause roof damage. Hail damage causes cracks and large dents on the roof's gutter, hence the need to schedule a roof repair and inspection with a contractor. Older roofs are more prone to roof damage after a hailstorm. It is because, as the roof ages, its base becomes exposed, thus compromising its integrity. The roof damage is not apparent at first, but it becomes visible after a storm.

Strong winds during a storm also cause roof damage. They create weak points that deteriorate the roof over time. Wind damage to a roof often begins on the edge of a roof, according to experts in storm remediation. As such, the wind damage weakens the loose areas of the roof, resulting in leaks. Hurricane damage is more harmful as it can rip off an entire roof.

Much of the work involves inspecting the roof to determine the extent of hurricane damage, wind damage and hail damage on the composition shingles, gutters, wood shingles, and ridge vents, which is done by specialists in storm remediation. The home restoration professionals also inspect the siding and conduct the necessary roof repair to prevent a roof leak. Prompt roof repair after a roof leak or other damage is essential to avoid water damage and the high fuel costs caused by roof damage after hail damage.

Ice Damming, Ice Damage, and Frozen Pipes

Ice damming, frozen pipes, flood water and other kinds of ice damage are common problems that homeowners face during the winter season. Ice damage may cause drainage systems to develop frozen pipes as a result of water freezing in the conduits and the flood pump. The frozen pipes and flood pump may burst and cause a water leakage in a home. Ice damming, on the other hand, is caused by ice buildup on the edges of the roof, which prevents melting snow from draining. The water that accumulates behind the ice dam leaks into the home, causing damage to the ceiling, walls and in some cases, a roof leak. This usually happens if you delay the involvement of experts in storm remediation.

According to storm restoration experts, an ice dam develops when the snow on the roof has a temperature of 320 F or above, and the temperature below the roof is lower than this range. The ice dam grows as it gets fed by the melting snow above it. The winter season may also lead to a power outage that prevents a home's flood pump from functioning properly, leaving the basement swamped with flood water. Ice buildup under the roof lines also accumulates flood water in the attic. Storm restoration and water restoration services help get rid of the ice dam, prevent future ice damming, repair roof leaks,and remove any ground water that has accumulated in the attic.

They will also repair damaged the frozen pipes, the flood pump, and other areas that get damaged during the winter season or after a storm. The storm restoration experts also check hidden areas where flood water and ground water is not visible. If ground water is not removed entirely from the regions, they become potential areas for the development of mold. Where the property has gone through extensive structural damage, the storm restoration professionals also perform the necessary renovations. Water restoration procedures may come in handy where a home’s water system gets contaminated with flooding.
Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage.

Steps in Restoring Flood Damage

9/27/2017 (Permalink)

Steps in Restoring Flood Damage

Water damage is quite common, so it’s important to know what to do if it ever happens to you. Supply line breaks and pipe breaks affect everyone at some time or another. You’ll be prepared in advance and be able to mitigate the damage and start the restoration process on the right foot if there is water in your home or water in your business.

If you have a flooded home, the first step is to try to stop the flow of water. This means that if the flood originates from a broken appliance, such as a sink or toilet, you should shut off the water valve in that appliance. If necessary, you can shut off the main water valve to your home. If it’s coming from a leak, such as if there is a pipe break of a supply line break, try sealing off the leak. Stopping the water is important before starting the water cleanup and drying process.

Before entering your flooded home, it’s important to close your electric circuits. This is because water that is exposed to electricity can become dangerous and you don’t want to touch it. In addition, watch out for any reptiles in the water.

Your next step is to call a professional restoration company. A water cleanup company will be able to quickly stop any further damage and clean up your flooded home until it’s back to the way it was before the water damage. If there is a supply line break or a pipe break that you can't fix yourself, they will be able to do it for you. Try to call them as soon as you can, because time is of the essence when it comes to the mitigation, drying, and restoration process after water damage occurs. The more your flooded home is left unattended, the greater the risk of flood damage, appliances getting water damaged, and mold and mildew developing. It just gets harder to start the restoration process. In addition, the longer you wait, the greater the chance of the water becoming contaminated.

Another reason why calling a professional restoration company when there is water in your home or water in your business is necessary is because you can’t really clean up water damage and do all the drying by yourself. You may be able to clean up the surface water, but the water in your home or the water in your business will seep into your walls and furniture, and this moisture is hard to clean up. In addition, water can get into your vents and your HVAC system. There are usually pockets of moisture hidden in corners, under tiles, and in various areas of your home or business. Only a professional mitigation company has the tools, expertise, and experience that’s needed in order to do the mitigation process the right way. This part of the water cleanup process can not be done by yourself. If there is a supply line break or a pipe break, you probably won't be able to fix it by yourself either.

In addition, you don’t know which kinds of furniture and items can be salvaged and which are better thrown out. A professional mitigation company has the experience to know what you can clean up and what you’re better off replacing now instead of facing problems with in the future. Some parts of your home may be better off replaced now. A restoration company will be able to help you put in new drywood panels if needed.

What can you expect from a water restoration company? First, they will conduct an inspection to discover the levels of water in your business or the levels of water in your home, and also the extent of the flood damage. They will see what can be salvaged, how seriously damaged your home is, and what needs to be done to start the water cleanup process. They will also take steps to mitigate any further flood damage. Next, they will start the water extraction process and will start getting your home clean of any water. Their next step will be completely drying out your home by removing any excess moisture and pockets of moisture hidden in your home or absorbed in your walls or furniture. Next, they will do another assessment of your home. This is just to make sure that they did not miss anything and to see how to start restoring your home back to normal. Finally, the restoration process will begin, and they will repair any structural flood damage that was done to your home.
Visit http://www.SERVPROnorthweststlouiscounty.com for more information on water damage.

Different Types of Storm Damage

9/27/2017 (Permalink)

Different Types of Storm Damage

Even those who watch The Weather Channel and keep an eye on the weather report may face some unexpected wind damage, hail damage and roof damage after a storm. Whether it's a storm that happens in the middle of the summer or the winter, the owner of a commercial business will need to deal with issues ranging from flood water on the first floor and ground water around the foundation to a roof leak and an ice dam on the gutters. Storm damage restoration experts can bring in a flood pump and help with water restoration.

Type of Damage

Looking at the type of damage is the first step in the process that professionals use when doing storm remediation. The type of repairs needed will vary based on whether the business suffers from river flooding, flooding caused by a backed up sewer, hurricane damage that caused a roof leak or hail damage that left holes in the siding on the building. Wind damage and storm damage can also cause significant roof damage that makes minor leaks worse.

Winter Damage

While summer can cause hurricane damage and hail damage from the storms passing through, winter can bring ice dams, frozen pipes and ice damming that all cause roof damage. Ice damming is a dam or channel that forms on the side of a building. The ice dam visible from the street will usually hang from the gutters or from the roof. Ice damage can occur because more water drips down and freezes on that ice dam. It's also possible for some buildings to develop ice damming problems because of ground water or flood water freezing to the sides of the building.

Before installing a new water heater, homeowners will usually look at how quickly it can bring water up to temperature, which depends on the temperature of the ground water. Ground water can cause a variety of different problems that relate to river flooding and other types of flooding as well as frozen pipes. Frozen pipes can happen anytime that the water runs cold. Once frozen pipes freeze solid, there is a risk of the pipes bursting and flooding the building, which will require storm remediation. The ice can eventually melt and become flood water too.

River Flooding

River flooding is one of the few types of storm damage that requires storm restoration that can occur at any point in the year. Ice damming in the cooler months allows frozen water to spill over and reach neighboring homes. That cold water can worsen any ice damage that homeowners already see. The cold flood water can lead to more ice damming on the sides of the home and will require the use of a flood pump to get rid of it. A flood pump may be a necessary tool when doing a roof repair too. Hurricane damage often works in combination with flooding.

Professional Home Restoration Roof Repair Help

A roof leak is a serious problem that can occur because of ice damage, wind damage, hail damage or any type of roof damage. It may require a total home restoration or some water restoration help because of the water that gets inside. A roof leak that occurs because of hurricane damage or storm damage can grow larger because of any wind damage that the building experiences later. If the roof leak causes flooding, building owners can hire a storm restoration company to do a roof repair on that leak, take care of any ice damage seen and use water restoration and home restoration methods to treat the inside of the building. These are just a few of the things that a company can do when helping with storm remediation.

Some of the top reasons to call a storm restoration company is for help with:

-water restoration caused by river flooding or plumbing flooding
-roof damage, including a roof leak or a roof repair
-flood water building up in a basement
-hurricane damage to a roof
-hail damage to siding
-ice damage to gutters

Professionals can bring a flood pump to help with water restoration, do other types of home restoration and provide total storm remediation. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on storm damage.

Water Cleanup After Flood Damage

4/25/2017 (Permalink)

Water Cleanup After Flood Damage

If you have water in your home, what could be the results of the water damage? If you have flood damage that has left you with water in your business, what can you do? Mitigation of the water cleanup is of the utmost importance if you ever want to succeed in a water damage restoration. Here are some tips to keep safe and get to the drying with air movement as quickly as possible.

Safety First

Safety should be your first thought if the water in your home is causing serious water damage. Any electricity should be shut off to avoid any electrocution. If flood damage has left water in your business, evacuate anyone quickly. Customers should not be present during the water cleanup phase.

Mitigation

When removing items with water damage, be aware that they are full of water and heavy. Mitigation is important but keeping your safety is a higher priority. You can easily strain yourself while moving an object full of water in your home. Products ruined by water in your business may need to be saved to show your insurance company.

Water Cleanup

Your water cleanup project requires the use of different tools depending on how much water damage has been done. A pump, a shop vac, or a mop should be able to deal with any size problem including flood damage. Once you've removed as much water as you can, you can begin drying out the water damage.

Natural Air Movement

By opening up all of the doors and windows on a day that is not humid, you can use the air movement to speed up the drying process. If it is humid outside, you can turn on the air conditioner to help with drying. You can create much more air movement by using high-powered fans. These can be positioned as to aid the most areas of water in the home.

Water Damage Restoration

Water damage restoration can be completed once all the water has been removed and everything has finished drying. Mitigation can now be directed toward your water damage restoration project. If the water in your business has been cleaned sufficiently, you can open your doors back up to the public.

It isn't too complicated to try and fix flood damage yourself, but you may be happier that you called a company who deals with the mitigation of water damage, and the effects. After they stop the flood damage from causing any more problems you can likely hire them to do the water damage restoration that will make you place look new again. Contact someone as soon as you see any water damage in your home. Visit http://www.SERVPROnorthweststlouiscounty.com for more information on water damage.