Recent Why SERVPRO Posts

Welcome to the Team, Kelly!

4/11/2019 (Permalink)

It’s possible you may already know, but the Thole and Lang family SERVPRO’s just added an accomplished member to the team.

Kelly Kordick, of Iowa and Arizona fame, is joining the team as our Manager of Marketing.

Kelly comes with 9 years of experience from an Arizona SERVPRO where she was a meaningful and important part of that team.

During her years in Arizona Kelly established herself as a professional and a major team contributor. Everything that Kelly has accomplished she’s earned herself. She started in the SERVPRO world as a SMR and over time worked herself into the Sales and Marketing Manager role where she continued to thrive.

She has substantial experience in Storm response having been a Storm Team estimator for multiple disasters including Hurricane Sandy and the 2016 Boulder Floods.

Kelly brings a lot to the table and has the skills and that certain “know-how” to help our franchises reach greater heights of success — in other words, 2019 is going to be a good year.

We are proud and excited to have Kelly on the team and we are looking forward to what the future brings.

Thanks for joining me in welcoming Kelly to the team.

-Team Thole and Lang

Disaster Recovery Teams Assist Local Franchises in Large Loss Situations

3/27/2019 (Permalink)

Why SERVPRO Disaster Recovery Teams Assist Local Franchises in Large Loss Situations The Disaster Recovery Teams make every effort to support the local franchises.

Disaster Recovery Teams Assist Local Franchises In Large Loss Situations

There is one group of professional water remediation specialists that is well known for it “Faster to any disaster” responses within big cities and small towns of the United States and Canada. But did you know that SERVPRO also has a large loss response program that activates its own Disaster Recovery Teams? These teams are made up of technicians from unaffected franchises to go to communities where major storms or flooding have hit. They helped following 2012’s Hurricane Sandy, for instance, to assess and mitigate situations where the catastrophic loss occurred on a large scale, and they can help the people of Chesterfield, MO as well, should it ever be needed.

Falling victim to storm damage may make business owners feel that all is lost. They may not even know where to start, or whether it is possible to recover from such devastation. SERVPRO teams assist hundreds of overburdened local franchises in the affected areas in order to reach hundreds of more businesses quickly.

What SERVPRO Disaster Recovery Teams Offer:

  • They educate about how to stay safe around contaminated water from flooding and what can reasonably be done while waiting for professionals.
  • They reach many more businesses that may otherwise have to wait.
  • As a preferred provider, the teams can consult in the process of filing catastrophic losses with insurance companies.

Educating people about the difference between clean, gray and black water and their health and safety implications is a priority, as is recommending things that may need to be done while waiting for help. Wearing protective clothing around floodwater and debris, and keeping people out of any seriously compromised structures may also be advised.

Filing for coverage following storm damage is something that a professional water damage restoration company is trained to do and want both the business owner and the insurance company to be satisfied with services rendered. The Disaster Recovery Teams make every effort to support the local franchises in Chesterfield, MO in reaching the many catastrophic loss situations that accompany a major storm system or rising floodwaters.

Preventing and Controlling Mold Growth in Home

3/5/2019 (Permalink)

Why SERVPRO Preventing and Controlling Mold Growth in Home Prevention is the best way to avoid large-scale mold damage in your home.

Preventing And Controlling Mold Growth In Home

Mold exists everywhere. It's in the air, in the soil, and on surfaces you touch every day. When you walk into your home, you're almost certainly carrying new spores into the house. Although molds have existed on earth for millions of years, you probably don't want to encourage their growth in your own home. Naturally, you'll worry about cleaning up water damage, but for the best protection, you need to know where it's likely to develop into colonies, how to prevent mold growth, and how to treat existing colonies.


Any moist, warm corner could be home for a new colony of mold. You may be vigilant about cleaning up spills but unaware of the mold growing under the bathroom sink. Some other common hiding spots include the following:

  • Lint traps and drip trays
  • Chimneys
  • Air conditioners
  • Under laminate flooring

A burst pipe in the basement attracts a lot of attention and cleanup, but a sweaty concrete crawlspace is as susceptible to water damage and the growth of mold.


Fortunately, there are some straightforward mold prevention steps you can take without too much time and effort:

  • Reducing levels of humidity
  • Fixing leaky windows, pipes, and roofs
  • Cleaning and drying any area affected by moisture
  • Increasing ventilation in vulnerable rooms, such as the laundry and bathroom

Prevention is the best way to avoid large-scale mold damage in your home.


When you do find mold growth in the home, you have two choices to resolve the problem. You can either clean it up yourself or you can contact mold remediation professionals. According to the CDC, if the affected area is less than ten square feet and if you cannot smell the mold, you can do the cleanup yourself. Otherwise, you should contact professionals.

Remember to reduce humidity, check out-of-the-way spots, and complete routine home maintenance to protect your Chesterfield, MO home and family from mold and water damage. Your work today could prevent expensive repairs tomorrow.

How Do Experts Restore a Residence After a Fire?

2/18/2019 (Permalink)

Why SERVPRO How Do Experts Restore a Residence After a Fire? Fire mitigation in a Chesterfield, MO residence

A fire may result in minor to severe damage at a residence in Chesterfield, MO. Homeowners should contact mitigation and restoration experts as soon as possible and schedule a consultation to prevent damage from worsening. Mitigation can begin after the assessment. A one-stop fire restoration company can support homeowners throughout the damage remediation process.


After a fire has been extinguished, homeowners should contact damage mitigation and restoration specialists and arrange for a home visit. Experts can identify which of the following cleaning and rebuilding services will be necessary:

  • Fire restoration
  • Smoke remediation
  • Water damage cleanup

A mitigation and restoration company can provide all of these services. Experts should be able to provide a verbal briefing within eight hours and follow up with an estimate and timeline. 


Mitigation will start with damage cleanup and may include preparatory measures for a fire rebuild. Professionals are likely to take the following measures:

  • Extracting any standing water from extinguishing efforts
  • Tearing out damaged building materials
  • Disposing of damaged contents
  • Cleaning and disinfecting

All of these steps can clear the way for a successful restoration once the affected area is dry. Professionals may provide additional ventilation or dehumidifiers to accelerate the drying process.


The final stage of fire damage remediation involves rebuilding services. Restoration professionals may replace any torn out materials and take additional measures to prevent smoke damage from surfacing on repainted walls. Cleaned contents can be returned to the location once this phase is complete.

All of these stages are necessary to complete a fire restoration project. For the best results, homeowners should rely on experienced professionals in Chesterfield, MO. Experts can accurately assess damage, ensure that mitigation is handled properly and complete a fire rebuild. An all-in-one mitigation and restoration company can complete this process as quickly as possible and will stand by the quality of all work done.

3 Things You Need To Know About Business Insurance and Mold

11/26/2018 (Permalink)

Why SERVPRO 3 Things You Need To Know About Business Insurance and Mold Mold damages on wall in a Creve Coeur,MO commercial facility

Commercial Insurance and Mold Damage

When you went into business, you likely thought a great deal about equipment, inventory and customer demands. You may not, however, have contemplated dealing with mold growth. Still, in Creve Coeur,MO, mold removal is often part of doing business. If you have a mold in your factory, warehouse or other commercial facility, you should know a few things about commercial insurance and mold damage.

1. Mold Can Bring Your Business to a Standstill

Black mold has developed a terrible reputation in recent years. Hardly a day goes by when you can’t read about mold contamination in the newspaper. If you have mold in your building, it can bring your business to a standstill. Since mold can damage inventory, equipment, structures and furnishings, you must take it seriously. Fortunately, depending on the severity of your mold problem, professional cleanup usually only takes between three days and one week.

2. Insurance Usually Covers Mold Cleanup

You have commercial insurance to protect your property from damage. While most claims relate to storms, your insurance policy likely covers damage from mold. With mold insurance, you don’t have to foot the bill for professional remediation. When you contract with a mold-remediation service, you take advantage of equipment, expertise and skill to successfully cleanup the mess. While you may have to pay a deductible, many remediation expenses may fall within the terms of your policy.

3. Some Exclusions May Apply

When considering whether you have to pay for mold removal, you need to read through your insurance policy. That is, not all commercial packages cover the cost of mold cleanup. If you aren’t interested in poring over legalese, talk with your insurance agent to see what your policy covers.

With commercial insurance, you have the peace of mind to do business effectively. Before you find mold inside your business, be sure you have sufficient insurance coverage.

Fire Damage Claims: What is Covered

11/19/2018 (Permalink)

Why SERVPRO Fire Damage Claims: What is Covered Fire loss to a Maryland Heights,MO home

Fire Damage Claims

Commercial property fires are stressful situations, but the key concern in the aftermath is understanding what is covered by your insurer. Most coverage will cover fire damage that is the result of the fire and smoke along with any subsequent water damage, occurring while extinguishing it.

1. Fire

Fire is the primary cause of most visible damage: ash, scorched walls, melted siding, etc. Most of the loss is structural, going beyond cosmetic. Obviously, the extent of the damage is dependent on the severity and persistence of the fire. As most of this damage is apparent, an insurance adjuster should have no problem verifying this as part of the claim. However, it might be beneficial to have before and after photographs to prove the property loss.

2. Smoke

While fire damage is often apparent, smoke damage can be subtle, often hidden in areas that aren’t easily accessible. For instance, extensive smoke damage can occur in the ventilation system of your building. Again, depending on the extent of the damage, it may be possible to salvage the system, but you will likely need a thorough inspection after a fire.

3. Water

An issue that may arise after a fire is determining the responsibility of water damage. This determination may not be difficult when the damage has occurred in the area affected by the fire, but when water damage occurs in areas untouched by the fire, possibly due to a malfunctioning sprinkler system, it is a little trickier. This is when before and after photos come in handy.

4. Questions

For any questions or concerns you may have about items that are covered, you can reach out to your insurance, but you can also seek guidance from a fire mitigation specialist in the Maryland Heights, MO, area. These specialty restoration companies have extensive experience with insurance companies and may be able to explain what your coverage is likely to cover in the event of a fire.

Understanding your coverage is critical to reducing stress levels after a disaster. To ensure that you know what is covered in the event of a fire, call your insurer and ask about your fire damage coverage.

3 Basics of Roof Damage Mitigation

11/18/2018 (Permalink)

Why SERVPRO 3 Basics of Roof Damage Mitigation Covered roof by tarp in a Creve Coeur,MO home

Storm Damage Repair

Whether due to storms or other wear and tear, roof damage is common for homeowners in Creve Coeur, MO, and can get worse without intervention on your part. For example, wind and rain can take shingles off your roof and start to damage the materials underneath. You can mitigate this by putting tarps or boards over those sections until you can get a storm damage repair company to fix the roof.

Minimizing your damage is called mitigation, and before you can start taking preventative care of your home, you need to know some roof mitigation basics, such as what it is, when you need it and how to do it.

1. What Is It?

Mitigation for wind damage to your roof can include using boards and tarps to keep the underlying structure of your roof and home dry. This is often done to minimize the damage from a few missing shingles or the destruction from fallen trees and more severe storms. By mitigating storm and elemental injury, you can extend the life of your roof and the home it protects.

2. When Do You Need It?

The best time to start mitigation for roof damage is as soon as you notice the damage. The longer you wait, the more elemental forces — and their effects — can get under the shingles and other roofing materials and into the bones of your home.

3. How Do You Do It?

When you are trying to mitigate wind damage to your roof, your first step should be to inspect the entire roof for problem spots. You can then get those spots covered by tarps or boards until a professional can offer a more detailed inspection and suggest or implement any needed repairs.

Roof damage mitigation can be performed by you in the short term and by a professional repair company in the long term. This can keep you from needing costly roof replacements after a damaging storm and may extend the life of your roof.